Important Information
Policies
To help make your stay at Hotel Zico in Mountain View as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward, traveller-friendly policies suited to Silicon Valley stays.
Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning. Early check-in and late departure depend on availability and may involve added charges.
Age and Identification Requirements
A valid government-issued photo ID is required at check-in, along with a credit card matching the guest’s name. At least one guest must meet the minimum age requirement set by the property.
Deposits and Payments
A refundable deposit or incidental hold may be collected at arrival. Charges are released after room inspection upon departure. Standard accepted payment methods are available.
Smoking and Pets
Hotel Zico Mountain View enforces a non-smoking policy inside all rooms and indoor spaces. Pets are not permitted at the property, except for qualifying service animals.
Cancellation Terms
Cancellation rules vary based on the selected room rate. Flexible bookings generally allow cancellation before a specified deadline, whereas discounted rates may be non-refundable. Guests should review rate conditions before confirming their stay.
Additional Rules
Quiet hours help maintain a relaxing environment. Parking is complimentary for all registered guests. Requests such as room location, patio preference, or early arrivals are subject to availability.